Exchanges and Returns

Check the products available for exchange on our website.

Exchanges

1. Products can be exchanged within 14 days of the order date.
2. Returned products must meet at least one of the following conditions:

• • Are in perfect condition, with no signs of use, visible damage or evidence of washing;
  • Have the original label;
  • Accompanied by an original envelope/box with a label containing the shipping information.

3. The user/consumer may exchange products by filling in the contact form and requesting an exchange.
4. If the conditions set out in points 1. and 2. are met, the user/consumer may choose to replace the product or have the sums paid refunded.
5. If the user/consumer chooses to replace the product, the replacement of the product will be subject to stock availability and will be made within a reasonable period of time. If it is not possible to replace the product, a refund will be made.
6. If the user/consumer opts for a refund, the amounts paid (price and shipping costs) will be refunded via the same payment method used, within 14 working days.
7. The time between the refund and the credit to the customer’s account is not the responsibility of Víbora Sportswear Lda.
8. The Víbora Sportswear Lda reserves the right not to replace or refund if it is found that the conditions set out in points 1. and 2. have not been met.

Returns

1. Products can be returned within 14 days of the order date.
2. Returned products must meet at least one of the following conditions:

• • Are in perfect condition, with no signs of use, visible damage or evidence of washing;
  • Have the original label;
  • Accompanied by an original envelope/box with a label containing the shipping information.

3. The user/consumer may cancel an order before it is dispatched by filling in the contact form and requesting cancellation.
4. If the cancellation request is possible, it will be processed at no cost to the user/consumer.
5. The user/consumer will be notified of the decision by email.
6. The user/consumer may withdraw from an order by filling in the contact form and requesting withdrawal.
7. The right to withdraw will apply if points 1. and 2. are met.
8. Shipping and return costs are borne by the user/consumer.
9. No refund will be made if the conditions described in points 1. and 2. are not met.
10. The amounts paid will be refunded using the same means of payment used, within 14 working days.
11. The Víbora Sportswear Lda is not responsible for the time that elapses between the refund and the credit to the customer’s account.
12. The customer may return defective products by filling in the contact form and requesting a return.
13. If the conditions set out in points 1. and 2. are met and the return is justified (after verification of the product by Víbora Sportswear Lda), the customer may choose to replace the product or refund the amounts paid.
14. If the user/consumer chooses to replace the product, the replacement will be subject to stock availability and will be made within a reasonable period of time. If it is not possible to replace the product, a refund will be made.
15. If the user/consumer opts for a refund, the amounts paid (price and shipping costs) will be refunded via the same payment method used, within 14 working days.
16. The time between the refund and the credit to the customer’s account is not the responsibility of Víbora Sportswear Lda.
17. The Víbora Sportswear Lda reserves the right not to replace or refund if it is found that the conditions set out in points 1. and 2. have not been met.

If you have any questions, please contact us using our contact form.